Middle Office Operations Analyst

Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan sponsors, endowments and foundations, private clients, and financial institutions. We operate with over 200 professionals nationwide, supporting our distinct purpose of helping clients prosper.  

The Middle Office Operations Analyst oversees the operational management of Institutional Discretionary (OCIO/DISC) accounts, ensuring seamless execution of investment transitions, trade processing, and system setup in alignment with firm and consultant directives. It also facilitates documentation control, supports client onboarding and compliance, maintains process integrity, and serves as a key internal resource for transition-related inquiries and cash flow coordination.

Responsibilities:

Primary:

• Manage operational aspects of OCIO/DISC accounts, including investment vehicle transitions, redemptions, and portfolio realignments.
• Coordinate internal and external documentation and signoff processes using the firm’s authorized signer list for account managers, limited partnerships, hedge funds, and private equity investments.
• Establish and maintain internal trading systems and external connectivity with investment firms and custodians for onboarding and service transitions.
• Execute manual trades across custodians in accordance with firm and consultant recommendations, where Fiducient holds trading authority.
• Develop and manage detailed execution timelines for approved portfolio changes under the guidance of senior operations leadership.
• Review and approve peer documentation for accuracy, policy compliance, and adherence to custodial instructions.
• Maintain a working knowledge of the firm’s investment philosophy and portfolio construction principles.
• Serve as a key internal resource for inquiries related to pre- and post-transition events.
• Ensure data integrity and documentation accuracy to support a controlled investment process for OCIO/DISC clients.
• Support Middle Office Associates and Institutional Client Service Associates with onboarding tasks, including compliance, account setup, asset transfers, investment paperwork, and portfolio transitions.
• Maintain comprehensive records of client activity in accordance with departmental policies and procedures.
• Uphold service standards through proactive communication, timely follow-up, issue escalation, and resolution.
• Initiate and coordinate cash flow transactions between affiliated parties, including investment managers and internal movements, aligned with approved portfolio updates.
  
  Backup:
• Serve as a backup for RedBlack trade order processing across both Institutional and The Wealth Office platforms, ensuring continuity and accuracy in trade execution.
• Perform daily reconciliation of trading activity for Institutional and Wealth Office accounts to validate transaction integrity and resolve discrepancies.
• Under the guidance of the Senior Operations Analyst and/or Director, assist as a backup in trade error resolution, including reporting, escalation, and follow-up procedures as needed.

Required Education, Professional & Technical Experience:

• Bachelor’s degree required with a preferred concentration in Business, or related field
• Minimum 3 years of investment-related operational experience at an investment manager, hedge fund, or custodian bank (new client onboarding/transitions experience is a plus)
• General knowledge of mutual funds, investment managers, and brokerage and/or bank account administrative procedures preferred
• Moderate to Advanced computer skills, including excellent working knowledge of Microsoft Suite applications (Outlook, Excel, PowerPoint)
• Previous CRM, Adobe, and custodial portal experience, particularly Charles Schwab and Fidelity is a plus

Essential Traits:

• Thoughtful ability to establish rapport and build relationships.
• Exceptional communication in a public setting with notable writing and presentation skills.
• Adaptability when priorities shift and able to work independently.
• Sound judgment and problem-solving skills.
• Innovative, curious, and enthusiastic.
• Detail-oriented with a high level of accuracy and organization.
• Ability to cultivate and develop inclusive and collaborative working relationships to support a sense of belonging.
• Passionate about working in an organization that values and promotes inclusion and belonging. 

Work Environment & Travel Requirements:

• This role may travel up to 5% of the time for training and or business/events. 
• This role offers a hybrid work model with three days in one of our professional office environments and two days remotely. 

Physical Job Expectations:

The physical job expectations described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Must be able to remain in a stationary position for up to 8 hours.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.
• The person in this position may at times need to move throughout the building to access different areas.
• Ability to move equipment weighing up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform their primary responsibilities. 

What We Offer (Summary Highlights)

A workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to inclusion and belonging. We strive to be active participants of change in and outside our industry.

The base salary range for this position is $77,000-$97,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Paid Time Off

• Generous PTO with optional rollover
• Personal/Sick Time
• 10 Holidays with additional half days off for specific holidays throughout the year
• Summer Perks
• Bereavement Time –inclusive time off for a loved one, unborn child, or pet.
• Employer Paid Parental, Personal and Family leaves.
• Professional Development Day for eligible exams

Work Life Convenience Benefits

• Exclusive Wellness Benefit Programs from VirginPulse, Care.com, Torchlight, Real Appeal, Peloton and more
• KindBody – Family & Fertility Assistance
• Wellness Reimbursement Program
• Professional Development Designation reimbursement
• Employee Referral Program
• Employee Resource Groups, Mentorship Program & New Hire Cohort
• 401K Plan with company match
• Cell Phone Reimbursement Program

Fiducient Advisors is a CFA Institute DEI Signatory. As a signatory, we commit to six Code Principals that seek to drive DEI progress in a meaningful way that can be measured. The six principles focus on pipeline, talent acquisition, promotion and retention, leadership, influence, and measurement.

Fiducient Advisors is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state, or local law.  The company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.  It is expected that all employees are aware of this policy and that they create an environment that is sensitive and respectful to all individuals.

We are committed to upholding a workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, equality, belonging and inclusion. We strive to be active participants of change in and outside our industry.