Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan sponsors, endowments and foundations, private clients, and financial institutions. We operate with over 200 professionals nationwide, supporting our distinct purpose of helping clients prosper.
The Middle Office Associate role typically supports operational processes for investment clients, including account setup, transaction processing, and maintaining accurate client records. Associates collaborate with internal teams and custodians to ensure compliance, resolve client inquiries, and uphold service standards in a fast-paced, detail-oriented environment.
Responsibilities:
- Oversee the onboarding of new clients and ensure the accurate and timely completion of daily operational tasks for Institutional OCIO and Discretionary Practice accounts.
- Lead the setup of complex and nuanced accounts for Institutional OCIO and Discretionary Practice clients, ensuring all requirements are met.
- Collaborate with the Middle Office Operations Analyst team to facilitate subscription, redemption, and periodic KYC/AML documentation updates for Private Equity, Hedge Fund, and other Alternative Investments.
- Manage client money movements and account service activities in coordination with custodians, banks, or brokerage firms, maintaining strict adherence to the firm’s compliance policies and procedures.
- Maintain comprehensive and up-to-date records and activity logs for Institutional OCIO and Discretionary Practice clients, including CRM, trading systems, and custodial platforms.
- Uphold internal and external client service standards by providing prompt and accurate follow-up, proactive communication, and serving as a knowledgeable operations resource to the firm.
- Research and respond efficiently to internal and external client inquiries, ensuring timely resolution.
- Support ad-hoc projects as assigned by leadership, contributing to departmental and organizational initiatives.
- Develop a thorough understanding of Fiducient’s core values and consulting team roles to enhance client service delivery.
- Serve as a backup to the Trade Operations team by executing trades for all client types, utilizing the firm’s preferred trading system and custodian-specific platforms, in compliance with firm policies.
- Assist Middle Office Associate team members working remotely with pending client requests, ensuring continuity of service.
Required Education, Professional & Technical Experience
- Bachelor’s Degree
- 1 Year of Investment Consulting or Financial Industry Experience
- Proficiency in Microsoft Suite
- Knowledge of Securities & Banking Transactions
Essential Traits
- Thoughtful ability to establish rapport and build relationships.
- Exceptional communication in a public setting with notable writing and presentation skills.
- Adaptability when priorities shift and able to work independently.
- Sound judgment and problem-solving skills.
- Innovative, curious, and enthusiastic.
- Detail-oriented with a high level of accuracy and organization.
- Ability to cultivate and develop inclusive and equitable working relationships to support a sense of belonging.
- Passionate about working in an organization that values and promotes inclusion and belonging.
Work Environment & Travel Requirements
- This role may travel up to 5% of the time for training and or business/events.
- This role offers a hybrid work model with three days in one of our professional office environments and two days remotely.
Physical Job Expectations
The physical job expectations described here are representative of those that must be met by an associate to successfully perform the essential functions of this job:
- Must be able to remain in a stationary position for up to 8 hours.
- Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.
- The person in this position may at times need to move throughout the building to access different areas.
- Ability to move equipment weighing up to 25 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform their primary responsibilities.
What We Offer (Summary Highlights)
A workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to inclusion and belonging. We strive to be active participants of change in and outside our industry.
The base salary range for this position is $65,000-$85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
Paid Time Off
- Generous PTO with optional rollover
- Personal/Sick Time
- 10 Holidays with additional half days off for specific holidays throughout the year
- Summer Perks
- Bereavement Time –inclusive time off for a loved one, unborn child, or pet.
- Employer Paid Parental, Personal and Family leaves.
- Professional Development Day for eligible exams
Work Life Convenience Benefits
- Exclusive Wellness Benefit Programs from VirginPulse, Care.com, Torchlight, Real Appeal, Peloton and more
- KindBody – Family & Fertility Assistance
- Wellness Reimbursement Program
- Professional Development Designation reimbursement
- Employee Referral Program
- Employee Resource Groups, Mentorship Program & New Hire Cohort
- 401K Plan with company match
- Cell Phone Reimbursement Program
Fiducient Advisors provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
